Last updated: 03 July 2021
This Website (www.tberry.in) is operated and provided by TBERRY ATELIER (TBERRY ATELIER is the registered company name, “T.Berry” is the registered brand mark). Throughout the site, the terms “we”, “us” and “our” refer to T.Berry / TBERRY ATELIER.
TBERRY ATELIER offers this website, including all information, tools, services and experiences available from this site to you, the user and/or customer based on your acceptance of all terms, conditions and operational policies outlined here.
When you make a purchase or attempt to make a purchase through the Site, TBERRY ATELIER and our partners (shipping partners) collect certain information from you, including your name, billing address, shipping address, payment information (including credit card which would be encrypted), email address, and phone number.
We may ask you for different types of information in order to fulfil your request(s) and provide services in different scenarios, such as the examples below:
- When when you agree to take a service or purchase a product from us
- Sign up for our newsletter and marketing emails
- Contact us with an enquiry
- Create a customer account on the Website
Types of information we may collect from you :
- Contact Details such as Name, Address, Phone number, Email, Social Media accounts.
- Age and Gender to provide enhanced customer experience (and to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor your experience with us to meet your special interests and needs.)
- Client Measurements and Photos for Bespoke measurements or Customisations.
- Personal information (such as contact details and email) required to create customer accounts on the website including Membership Tiers for accumulating loyalty points.
- Mode of Payment (how will you choose to pay) and other Payment details (credit/debit card number, expiry date, security code, billing address). We ask for this information in order to process your payment and fulfil your orders.
- Feedback and Reviews (with or without photos)
- We might collect information from third parties to whom you have provided information with your consent to pass it on to other organisations or persons - when we receive such information we will let you know as soon as is reasonably practicable.
Please note: At the time of collecting information, (by whichever method is used), we'll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else. If at any point of time you think we've requested certain information without explaining why, you are well within your rights to ask for our reasons. You are well within your rights to refuse our request for information. If you don't consent to a particular bit of processing, we'll endeavour to ensure that the Website and our Service continue to operate without the need for that information. Please note that if you refuse to provide certain requested information, we may need to stop providing a particular Service if that piece of information is necessary for us to provide or fulfil that Service.
Information Automatically Collected
We automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site.
We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
You may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you.
What we use this collected information for :
Personal information provided by you is used in the following ways:
A) To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
B) To allow us to contact you via written electronic means (such as email, text or multimedia messages) about products and services offered by us where:
B1. These products are similar to those you have already purchased from us previously.
B2. You were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you.
B3. You have not opted out of being contacted by us.
C) To operate, maintain, and improve our site, products, and services including bespoke services and sizing database. (I will be using client measurements to improve our sizing know-how and use that to improve our bespoke services and keep it on file for reference). We may contact you about current and improved administration of any accounts, services and products we have provided before, provide now or will or may provide in the future. These will often be necessary, but sometimes the improvements will not be necessary, in which case we will ask whether you agree.
D) Verifying your identity- Identifying clients and client accounts, addressing client queries, questions and other matters pertaining to providing the Service and for improving customer service including special requests via telephone, email and/or correspondence via our social media handles.
E) To give more information via email or other written electronic communication about promotions, giveaways, loyalty points accumulation, discount codes and services by us as well as any collaborations with selected partners.
F) If you sign up to our newsletter we use your personal contact information to correspond with you about new releases, early access to them, collections , special offers, sales and other matters pertaining to the atelier, website and service including giveaways and collaborations.
G) When you take a new service or product from us, or discuss taking a new service or product but decide against, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We'll endeavour to remind you of your right to opt-out on each occasion that we provide such information.
H) To accept, process, fulfil and facilitate your orders, ship them to you nationally and internationally. send administrative information related to your order such as payment information, order conformations, shipping confirmations, shipping alerts and other updates including order support and technical plus security notices. We share this information with shipping companies and other employees + interns with the sole purpose of processing, fulfilling and delivering your orders.
I) To keep you up to date with our Member Loyalty Scheme under which, as part of your membership benefits, we will periodically give you membership information and details of discounts, loyalty points and offers we provide from time to time for our members. We will only do this if you have told us that you would like this benefit.
J) For transaction related matters for any orders placed for products, services and/or experiences:
J1. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
J2. We may need to transmit the payment and delivery information provided by you during the order process for the purpose of obtaining authorisation from your bank or from PayPal.
K) We use your personal information to protect, investigate, detect and deter against fraudulent, unauthorised, illegal activity or losses. This will only be done in certain circumstances when we consider it necessary or the law requires it. When it's required by law, we'll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.
M) Sometimes we might consider it to be in your interest to send your information to a third party. If that's the case, we'll always ask whether you agree before sending.
N) If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
O) To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research.
P) We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we'll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that's less intrusive. If we think the recording would be useful for us but that it's not necessary we'll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don't consent, the call will either automatically end or will not be recorded.
Sharing of Information
B) If you are placing an international order please note that your information will be shared across borders for processing, handling and shipping purposes in order for the order to be fulfilled in tandem with shipping partners and others who help us facilitate the order and for the above mentioned services.
C) We may share personal information with your consent. For example, if you give consent for sharing reviews and/or photos for marketing purposes on our social media handles and website. We reserve the right to share on our social media any reviews directly submitted on the website or via publically shared comments on any of our social media handles including corresponding attachments and photos. Any other feedback and/or photos that you personally share with us (such as you wearing our products) might be shared with your permission on our website and/or social media handles.
D) We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
E) We may share personal information for legal, protection, and safety purposes.
G) We might share information in an emergency to protect your safety, the safety of our employees, current and potential customers and others.
H) Since our Bespoke Service(s) is based on the experience we accumulate from working on multiple people’s orders such as design preferences, sizing data , bespoke + customised parameters for orders and personal information + measurements, we may share anonymous isolated or aggregated data of the same (with employees and customers) in order to to fulfil orders and marketing purposes.
Your choices and rights as a customer :
When you place an order through the Website/ Instagram/ Telephone/ Email we keep a record of the order information as well as all personal information on file unless explicitly asked to delete it.
As our customer, you have the right to contact us and request for your customer information to be updated, corrected or deleted by emailing us at firstname.lastname@example.org
You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at email@example.com
We aim to keep the personal information we hold about you accurate and up-to-date. If you tell us that we're holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly.
You can choose to opt out of our marketing emails at any point of time via the “opt-out” option. Please note, we may still send you emails that are related to your personal account with us as well as active or past orders and other active/ongoing bespoke services.
We will tell you if there is a breach, or a likely breach, of your data protection rights.
Do Not Track
Some browsers have “Do Not Track” enabled. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you would like access to the personal information that we hold about you, you can do this by emailing us at firstname.lastname@example.org Normally, there is no fee for such requests but if the request is repetitive, unfounded or excessive we may request a fee or refuse to comply with your request.